Frequently Asked Questions
Is there a minimum order amount required for delivery?
Yes, the minimum order amount required for delivery is $15.
Do I need to pay for delivery?
Yes, our delivery fee is $5.
When are your opening times?
You can find our store addresses and opening times here.
How long does it take you to deliver pizza?
Your pizza usually arrives at your door in about 30 minutes.
Why can’t you deliver to my house?
Unfortunately your address is out of our delivery zone. Why not order for collection, or eat in our restaurant.
Why do I need to enter my address or zip code before I place an order?
We need to make sure that we can fulfil your order before you select your food.
Are the prices different on the paper menu to online?
No, prices on our paper menu and online are the same. But sometimes we have promotions which are only available in-store or on-line, ask for more details at your local store.
Do you accept large notes for a cash payment?
Yes, but please let us know when ordering, so your delivery driver can bring the right change.
How far in advance should I place my order?
Please place your order at least 1 hour before your preferred pick-up or delivery time. Large orders (30+ pizzas) must be placed and paid for at least 2 days in advance unless approved by management.
What payment methods do you accept?
We accept:
Visa
Mastercard
American Express
Diners Club
Discover
PayPal
How do I know my order is confirmed?
A member of our team will contact you to confirm your order. If you have not received confirmation, your order should not be considered confirmed.
What contact information do I need to provide?
Please provide a valid Guam telephone number so we can contact you regarding your order.
Can I change or cancel my order?
Orders may be changed or cancelled only before the order fulfilment process begins. Once preparation has started, orders cannot be changed or cancelled.
What do I need when collecting my order?
Please bring:
Your order confirmation
A valid photo ID
The payment card used for the order (if applicable)
The name on the payment card must match the person collecting the order.
Can someone else collect my order?
Yes. The authorised representative's name must be provided when placing the order, and they must present valid identification at collection.
What are the requirements for delivery?
Delivery is subject to:
Delivery area coverage
Driver availability
Store operating hours
Order approval
Delivery times will be confirmed by our team.
How do I place a large order?
Orders of 30 or more pizzas must be placed and paid for at least 48 hours in advance unless otherwise approved by management.
Can I get a refund?
Refunds may be available for eligible orders that were cancelled before fulfilment began and approved by a manager. Refund requests must be submitted within the required timeframe.
When are refunds not available?
Refunds are generally not available for:
Orders already collected or delivered
Orders cancelled after fulfilment has started
Orders affected by incorrect information provided by the customer
Orders impacted by circumstances outside our reasonable control
How long does a refund take?
Once approved, refund requests are reviewed and processed by our team. Additional information may be required to complete the request.
Need more information?
This FAQ is a summary only. Please review our Terms & Conditions for full details on ordering, delivery, payments, cancellations, and refunds.